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POLICIES

Shipping Policy

We offer FREE shipping on orders over $200* to the United States and over $800 to Canada*. Orders below these values will be charged according to best available carriers’ fees.

*Exceptions apply to Heavy Units (Panels, Power Supplies, Batteries, or items considered heavy – above 15lbs) and Sampling Tubes. These items will have shipping fees according to carrier options calculated based on order weight, dimensions, and destination. International shipping is also charged, and fee is calculated based on the order weight, dimensions, and destination. We will provide the best options for customers' choice.

Return Policy

Any return orders of items we normally keep in stock will have a 5% restocking fee in the first 30 days after the customer receives the products. After 30 days, and no longer than 45 days, we can still accept returns, but the restocking fee will be 20%. After 45 days no returns will be accepted. In addition to the restocking fee, if payment has been done via credit card, a 3% fee will also be charged to the customer on return orders that are approved for credit. Returns of special-order items should be done no longer than 45 days after the product was received and will have a restocking fee of 20%. Units must be in the same condition they were sent for approval of refunds.

Return Procedure:


    • The process will take no longer than two business days, once approved, a RMA number will be provided by email.

  • Just after receiving the RMA number the items can be shipped back to Next Security. All shipping charges of return items as well past credit card fees are at the customers responsibility.

Short shipments warning

Customers have 15 days from the day receiving the package(s) to inform about short shipments. After this period, Next Security won't be responsible for the short shipments, and will not refund for missing parts.

Tax Exemption

Tax exemption for online buyers can be applied upon presentation of Resale Certificate during the online purchase process PRIOR to finalizing the order placement. Certificates sent after the order is placed will be only accepted for future purchases. 

Warranty Terms


    • The process will take no longer than two business days, once approved, a RMA number will be provided by email.

    • Just after receiving the RMA number the items can be shipped back to Next Security. All shipping charges of return items as well past credit card fees are at the customers responsibility.

General Instructions for returning products:
1. Please ship your products to:
Next Security
2263 NW 102nd PL
Doral, FL 33172
Attn: RMA Dept
RMA# (INCLUDE YOUR NUMBER)
2. For Returns and Warranty:

    • Please include a copy of your original invoice and a copy of the form inside the box, with the RMA number.

    • All items purchased in the same way as delivered. Product with damaged or marked boxes will have claims denied. If there are missing hardware or if the unit has been damaged or tampered in any way, claim will be denied.

  • For multiple boxes returns, include documents in box #1. This will assist if documents should get lost in transport.

These policies are effective from 04/18/2022