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LET US BE YOUR  NEXT SECURITY  PARTNER
LET US BE YOUR  NEXT SECURITY PARTNER

Return & Warranty Policy

Please review our complete return and warranty guidelines

📅 Effective Date: 30/04/2025
1

Returns for In-Stock Items

  • Within 30 days: 5% restocking fee
  • 31-45 days: 20% restocking fee
  • After 45 days: Not accepted
2

Special-Order Items

  • Within 45 days of receipt
  • 20% restocking fee
3

Customized Items

Not eligible for return under any circumstances.

4

Defective on Arrival

  • Notify within 7 days
  • Replacement or full refund
  • Return shipping covered
5

Credit Card Purchases

3% processing fee deducted from refund

⚠️ All returned items must be in like-new condition, in the original packaging, and include all manuals and accessories.

Returns will be denied if packaging is damaged, hardware is missing, or signs of tampering or use are evident.

🔁 Return Authorization (RMA) Procedure

1

Submit a Return Request

  • Complete the form with all required information. If there's no serial number, enter "N/A".
  • Clearly explain the reason for the return.
2

Wait for Approval

  • RMA approval and number will be sent via email within 2 business days.
  • After receiving the RMA number, send clear photos or videos showing the defect to: rma@nextsecuritycorp.com (visual proof is required).
3

Ship the Return

  • Do not ship items before receiving an RMA number.
  • Include a copy of the invoice and the RMA form inside the package.
  • Label the outside of the box with the RMA number.
Return Address:
Next Security Corp
2295 NW 102nd PL
Doral, FL 33172
Attn: RMA Dept – RMA #[Your RMA Number]

Return shipping and credit card fees are the customer's responsibility.

Short Shipments

Customers must report missing items within 7 days of receipt.

After this period, Next Security is not liable for shortages, and no refunds or replacements will be issued.

Warranty Returns

All products include a minimum 1-year warranty from the shipping date, covering manufacturer defects only.

Next Security will repair or replace (at its discretion) any defective product covered under warranty.

Warranty does not cover:

  • Damage from installation, misuse, or alteration
  • Equipment repaired by others
  • Labor costs for dismantling, reassembly, or reinstallation

Warranty Period for Repaired/Replaced Items: The warranty continues based on the original product's warranty period.

⚠️ Important Notes:

  • If returning multiple boxes, include documents in box #1.
  • Products must remain in original packaging with all included accessories.
  • Claims will be denied for items that are tampered with, damaged, or incomplete.
  • If a warranty RMA is not fulfilled within 3 months of approval, a full refund will be issued.
  • If the RMA is not delivered within 45 days, it will be automatically closed.

📞 Contact Us

Have questions? We're here to help:

☎️ (786) 485-5277
🌐 www.nextsecuritycorp.com
📧 rma@nextsecuritycorp.com
Genesis Cable: Everything You Need to Know in 2 Minutes!

Genesis Cable: Everything You Need to Know in 2 Minutes!

 

 

How to Choose the Right Genesis Cable for Your Fire Alarm System

Cables are essential components for the proper functioning and safety of fire alarm systems. Genesis, known for its high-quality products, offers a wide range of cables, each designed for specific applications.

In this article, we’ll guide you through the main features of Genesis cables to help you make the best choice for your project.

1. Conductor Configurations: 2, 4, 6, or More

Genesis cables are available in various conductor configurations, such as 2, 4, 6, and even more. The right choice depends on the complexity of your system and the number of devices that need to be interconnected.

The more devices involved, the more conductors you'll need to ensure an efficient and organized installation.

2. Most Common Gauge Sizes: 16 AWG and 14 AWG

When it comes to wire gauge, the most commonly used sizes for fire alarm systems are:

  • 16 AWG

  • 14 AWG

These gauges offer the ideal balance between electrical conductivity and ease of installation, meeting industry safety standards.

3. Shielded vs. Unshielded Cables: Which One to Choose?

  • Shielded Cables: feature a protective layer against electromagnetic interference, making them ideal for environments with high electrical noise.

  • Unshielded Cables: a more economical option, perfect for installations where interference is not a concern.

4. Conductor Type: Solid or Stranded

Another important factor is the type of conductor:

  • Solid Conductors: best for fixed and permanent installations, providing greater stability over time.

  • Stranded (Flexible) Conductors: easier to install in areas with curves or movement, offering better flexibility.

5. Installation Types: Plenum, Riser, and Direct Burial

Genesis cables are also categorized by installation type:

  • Plenum-rated Cables: suitable for air return spaces, such as ceilings and ventilation ducts.

  • Riser-rated Cables: designed for vertical installations, like shafts and risers.

  • Direct Burial Cables: built to withstand harsh underground conditions, allowing direct burial.

6. Quality, Safety, and Compliance

All Genesis cables meet strict quality and safety standards, ensuring superior performance and reliability in fire alarm applications.

Conclusion

No matter the needs of your fire alarm project, there is a Genesis cable designed to deliver the performance and safety you require.

Count on Next Security to help you choose the best solution. Contact us today!

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