Return & Warranty Policy

Please review our complete return and warranty guidelines

📅 Effective Date: 30/04/2025

Returns for In-Stock Items

Not eligible for return under any circumstances.

3% processing fee deducted from refund

⚠️ All returned items must be in like-new condition, in the original packaging, and include all manuals and accessories.

Returns will be denied if packaging is damaged, hardware is missing, or signs of tampering or use are evident.

Complete the form with all required information. If there's no serial number, enter "N/A".
Clearly explain the reason for the return.

RMA approval and number will be sent via email within 2 business days.
After receiving the RMA number, send clear photos or videos showing the defect to: rma@nextsecuritycorp.com (visual proof is required).

Return Address:
Next Security Corp
2295 NW 102nd PL
Doral, FL 33172
Attn: RMA Dept – RMA #[Your RMA Number]

Return shipping and credit card fees are the customer's responsibility.

Customers must report missing items within 7 days of receipt.

After this period, Next Security is not liable for shortages, and no refunds or replacements will be issued.

All products include a minimum 1-year warranty from the shipping date, covering manufacturer defects only.

Next Security will repair or replace (at its discretion) any defective product covered under warranty.

Warranty does not cover:

Warranty Period for Repaired/Replaced Items: The warranty continues based on the original product's warranty period.

⚠️ Important Notes:

If returning multiple boxes, include documents in box #1.
Products must remain in original packaging with all included accessories.
Claims will be denied for items that are tampered with, damaged, or incomplete.
If a warranty RMA is not fulfilled within 3 months of approval, a full refund will be issued.
If the RMA is not delivered within 45 days, it will be automatically closed.